It takes less than 15 minutes to complete most downloads. If your download has remained "pending" for more than an hour, please contact us.
Downloads are deleted from the server only when they need to be to free up space for new downloads. While this is dependent on the size and number of downloads currently occurring, downloads generally remain on the server for about a week.
Social Photo Download does not currently support downloading photos from Facebook Groups.
Please contact us for more personalized assistance.